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Creating more project success in Belgium Customer Engagement projects

This week I delivered another Project Excellence workshop – the last one in 2023. This time in beautiful Antwerp to the successful Customer Engagement business unit of Cegeka Belgium.

The company noticed that not just technology is changing rapidly, but also the preferences of their customers. And the customers of their customers. And that it is crucial for long-term success to properly understand these changes and respond appropriately.

Where is your focus?

Achieving project success in this hectic world is far from easy. But it is also clear that a focus on only functions & features is not enough. Not even at all! So Microsoft Dynamics 365 partners do well to pay (more) attention to their company culture, their team attitude and the overall focus. Is your focus on the software solution set or on the customer and the desired project outcomes?

Funny detail: you probably make the best start by first helping your customer define what it is that they want to achieve!

My favorite exercise

Together we collected new insights, learned a series of non-traditional approaches and did some valuable exercises. Including my favorite exercise: ‘What would you do if you were the boss for one day? A clear invitation to every team member to express their best improvement suggestion. This exercise gives them a platform to promote that idea. So BU manager Maarten Verhaert received many ideas, where his assignment was to understand, but not to respond directly. 😊

What did Cegeka say?

This is what Maarten said after this workshop:

“In today’s fast changing world it is important to continually maintain the focus on customer involvement and the desired project outcomes. We invited Guus to introduce our entire team to the current world of customer expectations and customer happiness. His clear statements, his catchy examples and his inspiring way of presenting made the entire team think. I expect that both our projects and customers will benefit from these insights in 2024 and beyond.“

I want to thank Cegeka for having me and I wish the team success in putting all we’ve learned into practice.

Two questions for you

Finally, I have two questions for you:

✅ How do you prepare your team for success in 2024?

✅ And what would your team members do if they were the boss for one day?

Interested in this workshop?

Check here for the agenda.

#projectsuccess #businesstransformation #customerengagement #d365ce #dynamics365


Guus Krabbenborg


21 December 2023

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