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How to prepare your customers for Project Success?

Underprepared organizations around the world make misjudgments, unfortunate choices and sometimes even stupid mistakes when selecting, contracting, and implementing ERP and CRM software.

Every single day.

Over and over again…. 

This costs both customers and their implementation partners a lot of money, loss of scarce capacity and, above all, their reputation. ☹

Successful Dutch Microsoft Dynamics 365 partner WSB Solutions has strategically chosen to help their customers to become (more) successful. They do this by organizing a so called ‘ERP Masterclass’ with me. Twice a year. Year after year.

And their customers love it!

What are the Masterclass topics?

I recently delivered their first Masterclass of 2024. It was another valuable day, filled with many aspects focused on achieving Project Success, like:

🔸 How do we become a truly customer-centric organisation?
🔹 How do we get our organisation in the change mode?
🔸 How do we improve internal cooperation?
🔸 What are the roles and responsibilities for our management?
🔹 How can we avoid the biggest project pitfalls?
🔸 And what does a successful project look like?

What was the feedback? 

The feedback on this Masterclass was very positive. Just like in all previous classes.

This is what the attendees said about their personal learning points:

✅  The huge importance of change management
✅  The crucial role for our own management
✅  Our implementation is NOT an IT project!
✅  We must not underestimate the impact on our culture 
✅  We must also modernise our business processes!
✅  This project starts with our company strategy
✅  This was a really great session!

Are you interested in having your own Masterclass? Check for more details. And let’s discuss what your edition will look like.

By the way, WSB's next Masterclass is on Thursday October 3rd, 2024.

𝐒𝐨 𝐰𝐡𝐚𝐭 𝐝𝐨 𝐲𝐨𝐮 𝐝𝐨 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐛𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥?



Guus Krabbenborg


13 March 2024

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